Whittle Thacker DigitalWhittle Thacker DigitalEngagements are scoped to outcomes — not deliverables. The three practices below are how we describe what we do, but every project is shaped to the operation it lives inside.
Most AI projects fail because the brief is wrong — not the tech.
We start with how your business actually runs. Where the friction lives, what the data looks like, who's already trying to fix it on a spreadsheet. The output is a written diagnosis you can act on with us, with a different vendor, or in-house. We're not selling shovels — we're selling judgement about which mountain to dig.
Two weeks of interviews, shadowing, and data review. We map where work actually happens, where it stalls, and where leverage is genuinely possible.
Each candidate workflow scored on impact, feasibility, data readiness, and change-management cost. You get a prioritized list, not a wish list.
A phased build plan with cost models and a buy-vs-build framework for each opportunity — so AI lands where it earns its place.
Most AI rollouts die in adoption. We design the rollout — comms, training, and operating cadence — alongside the system.
We build agents the way other people build infrastructure.
Custom agents, orchestrated workflows, and integrated automations — engineered with the same discipline as production software. That means evals, monitoring, fallbacks, and a paper trail you can audit. The systems we ship are still running months later because we treated them like they would be.
Research, drafting, intake, classification, follow-up. Single-purpose agents tuned to one job, deployed where your team already works — Slack, your CRM, your inbox.
Retrieval pipelines over your documents, contracts, tickets, code. Answers grounded in your data, with citations and confidence signals.
Multi-step automations across your tooling — Zapier-grade speed, custom-grade reliability. Built where off-the-shelf can't reach.
Every agent ships with offline evals, online observability, and a regression suite. You'll know when something drifts before your customers do.
Web work, built by people who would have to maintain it.
Marketing sites that move on a phone in two seconds. Internal tools your operators don't have to apologize for. Customer portals you can extend without a rewrite. We work in modern stacks — Next.js, Astro, headless CMS, and the database that fits — and we leave behind code that the next engineer will thank us for.
Bespoke design, fast frameworks, real CMS. Built to convert visitors and rank — fundamentals baked into the architecture, not bolted on later.
Customer portals, dashboards, and internal tools. Auth, billing, and the unglamorous plumbing — done properly.
Shopify, custom headless, or a two-sided marketplace built from scratch. Built for conversion and built for the team that runs it.
Core Web Vitals as a contract, not a hope. WCAG-compliant by default — because the cost of fixing it later is always higher.
Most engagements start with a diagnostic, move into a build, and — if it makes sense — continue on a retainer. Custom scopes are quoted per project.
We maintain a limited number of active retainers to protect delivery quality.
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