A selection of recent engagements. Names redacted where confidentiality applies — happy to walk through the details on a call. Numbers are real and signed off by the client.
The team was drowning in tier-1 tickets while the same five questions repeated across the queue.
We embedded a custom agent into their Slack — drafting first responses, surfacing the right Notion docs, and routing to a human only when confidence dropped below threshold.
The harder problem wasn't the agent — it was getting the team to trust it. By week eight the agent was answering 62% of inbound without a human ever reading the ticket.
