Terms of Service.

By accessing or using the WT Digital website at wtdigital.org (“Site”) or engaging WT Digital (“we,” “us,” “our”) for professional services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Site or engage our services.

These Terms apply to all visitors, clients, and anyone who accesses or uses our Site or services.

WT Digital provides AI consulting, automation engineering, and web development services to businesses and professionals. The specific scope, deliverables, timeline, and fees for any engagement are governed by a separate written agreement (“Statement of Work” or “SOW”) executed between WT Digital and the client.

Nothing on this Site constitutes a binding offer or guarantee of services, availability, or pricing. All engagements are subject to availability and mutual agreement.

You may use this Site for lawful purposes only. You agree not to:

• Use the Site in any way that violates applicable local, national, or international law
• Transmit unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the Site or its related systems
• Engage in any conduct that restricts or inhibits others' use of the Site
• Scrape, crawl, or systematically extract content from the Site without our prior written consent
• Introduce malware, viruses, or any other malicious code

All content on this Site — including text, graphics, logos, images, and code — is owned by or licensed to WT Digital and is protected by applicable intellectual property laws.

You may view, print, and download materials from this Site for personal, non-commercial reference only. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Client work: Ownership of deliverables created under a client engagement is governed by the applicable SOW. Unless otherwise specified in writing, WT Digital retains all intellectual property rights in tools, frameworks, methodologies, and pre-existing code used in delivering services, and grants the client a perpetual, non-exclusive licence to use the deliverables.

We treat all information shared with us in the course of an engagement as confidential. We will not disclose client information to third parties except as necessary to deliver the agreed services, or as required by law.

Where a formal non-disclosure agreement is required, we are happy to execute one prior to commencing substantive discussions.

Unless otherwise stated in an SOW:

• Project fees are invoiced 50% upfront and 50% upon completion (or as otherwise agreed in writing)
• Retainer fees are invoiced monthly in advance
• Invoices are due within 14 days of issue
• Late payments accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower)
• Work may be paused on accounts overdue by more than 30 days

This Site and its content are provided “as is” without warranties of any kind, express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

Results from our services — including but not limited to traffic increases, conversion improvements, or cost savings — are illustrative of past engagements and are not guarantees of future performance. Every business is different, and outcomes will vary.

To the fullest extent permitted by law, WT Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our services, including loss of profits, data, or business opportunities.

Our total liability for any claim arising from a services engagement shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim during the 3 months preceding the claim.

Either party may terminate a services engagement by providing written notice as specified in the applicable SOW. Upon termination:

• Any fees for work completed or in progress up to the termination date remain payable
• Each party will return or destroy the other's confidential information upon request
• Provisions relating to intellectual property, confidentiality, payment, and limitation of liability survive termination

This Site may contain links to third-party websites. These are provided for convenience only. We have no control over the content of those sites and accept no liability for them. Linking does not imply endorsement.

These Terms are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Hamilton County, Tennessee, and you hereby consent to personal jurisdiction and venue in those courts.

Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute through good-faith negotiation for at least 30 days. If unresolved, disputes shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Chattanooga, Tennessee. The arbitrator's decision shall be final and binding.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

WT Digital provides services that involve artificial intelligence, machine learning, and automated systems. By engaging us for AI-related services, you acknowledge and agree:

• Output accuracy — AI-generated content, decisions, and outputs may be inaccurate, incomplete, biased, or otherwise imperfect. You are solely responsible for reviewing, validating, and approving all AI outputs before use in production systems or customer-facing communications.
• No guarantee of results — Automation and AI systems we build are intended to improve efficiency, but we make no guarantee that they will achieve specific business outcomes, revenue targets, conversion rates, or cost savings.
• Third-party AI providers — We may use third-party AI services (including but not limited to OpenAI, Anthropic, Google Cloud AI, and similar providers) to build and deliver solutions. Your data processed through these tools is subject to those providers' terms and privacy policies. We will disclose which providers are used in the relevant SOW.
• Regulatory compliance — You are solely responsible for ensuring that any AI system we build for you complies with applicable laws and regulations in your industry and jurisdiction, including but not limited to consumer protection laws, financial regulations, healthcare regulations, and employment laws.
• Model changes — Third-party AI models and APIs may change, deprecate, or produce different outputs over time without notice from those providers. We are not liable for performance changes caused by upstream model updates outside our control.

In connection with any services engagement, you agree to:

• Provide accurate, complete, and timely information, content, access credentials, and approvals necessary for us to perform the services
• Designate a primary point of contact with authority to make decisions on your behalf
• Review and approve deliverables within the timeframes specified in the SOW — delays in approval may extend project timelines without penalty to WT Digital
• Ensure you have all necessary rights and permissions to share any data, content, or systems access provided to us
• Promptly notify us of any changes to your business, systems, or requirements that may affect the services

You agree to defend, indemnify, and hold harmless WT Digital and its contractors, agents, and successors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your violation of these Terms or any applicable law
• Your use or misuse of any deliverable, system, or automation we build for you
• Content, data, or materials you provide to us that infringe any third-party intellectual property, privacy, or other rights
• Your failure to obtain required consents for email marketing, SMS messaging, automated calling, or other communications sent through systems we build
• Your failure to comply with CAN-SPAM, the Telephone Consumer Protection Act (TCPA), GDPR, CCPA, or other applicable communications or data protection laws

If WT Digital builds email marketing, SMS, automated calling, or AI-powered outreach systems for you, you acknowledge and agree:

• You are the sender of record for all communications sent through those systems and are solely responsible for compliance with CAN-SPAM, TCPA, GDPR, CASL, and all other applicable laws
• You will obtain all legally required consents from recipients before sending commercial or marketing communications
• You will honour all opt-out and unsubscribe requests promptly
• You will not use any system we build to send spam, unsolicited messages, or communications that violate applicable law
• WT Digital is not liable for fines, penalties, or claims arising from your use of communication systems we build

WT Digital shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to: third-party API or platform outages (including hosting providers, AI model providers, CRM platforms, or communication tools); acts of God; pandemic or public health emergencies; internet or telecommunications failures; cyberattacks or data breaches originating from third parties; or changes in applicable law or regulation that prevent performance.

In such circumstances, we will notify you promptly and make reasonable efforts to resume performance as soon as practicable. If the force majeure event continues for more than 60 days, either party may terminate the affected SOW without penalty, subject to payment for work completed to date.

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting to the Site. Your continued use of the Site constitutes acceptance of the revised Terms. We will update the “Last updated” date above with each revision.

Questions about these Terms? Contact us at:
Email: hello@wtdigital.org
Website: wtdigital.org